videocon online mobile recharge Contact Us

Prepaid

Recharge not done but my money deducted.

Kindly check with your Operator

You can check the status of your recharge with the help of the Operator ID received on your Primary number.

I recharged on a wrong number.

To err is human.

Kindly note that once a recharge is made, it cannot be reversed. Kindly raise a ticket if this is unsuccessful to increase your chances of getting refund..

I got a different plan from what I registered for

There is a misunderstanding.

Please check and make sure that the particular plan exists on the Operator website for your network circle.

I was not able to recharge

  1. 1. Make sure your number is saved correctly (Operator/Circle).
  2. 2. Try recharging with a different amount / denomination..

I was recharging and got this message: ‘Pending State’

Your patience is appreciated.

Your recharge is pending at the operators end. Kindly wait for another 30 minutes to get the actual status of your recharge. If your recharge stays unsuccessful, kindly raise a ticket.

Postpaid

I did not get confirmation from operator for the payment’

Allow us to get back to you on this.

It takes 3 working days to get the status updated with the Biller.

I am not able to pay my bill’

Try again once and then see the below-mentioned
  1. You can only pay the (exact) amount mentioned in the Bill.
  2. Make sure Bill due date has not passed.
  3. Make sure you have entered correct bill details

DTH

Recharge not done but my money deducted.’

Kindly check with your Operator

You can check the status of your recharge with the help of the Operator ID received on your Primary number.

I recharged on a wrong number.

To err is human.

Kindly note that once a recharge is made, it cannot be reversed. Kindly raise a ticket if this is unsuccessful to increase your chances of getting refund..

I got a different plan from what I registered for

There is a misunderstanding.

Please check and make sure that the particular plan exists on the Operator website for your network circle.

I was not able to recharge

  1. Make sure your number is saved correctly (Operator/Circle).
  2. Try recharging with a different amount / denomination

I was recharging and got this message: ‘Pending State’

Your patience is appreciated.

Your recharge is pending at the operators end. Kindly wait for another 30 minutes to get the actual status of your recharge. If your recharge stays unsuccessful, kindly raise a ticket.

DataCard

Recharge not done but my money deducted.’

Kindly check with your Operator

You can check the status of your recharge with the help of the Operator ID received on your Primary number.

I recharged on a wrong number.

To err is human.

Kindly note that once a recharge is made, it cannot be reversed. Kindly raise a ticket if this is unsuccessful to increase your chances of getting refund.

I got a different plan from what I registered for

There is a misunderstanding.

Please check and make sure that the particular plan exists on the Operator website for your network circle.

I was not able to recharge

  1. Make sure your number is saved correctly (Operator/Circle).
  2. Try recharging with a different amount / denomination..

I was recharging and got this message: ‘Pending State’

Your patience is appreciated.

Your recharge is pending at the operators end. Kindly wait for another 30 minutes to get the actual status of your recharge. If your recharge stays unsuccessful, kindly raise a ticket.

Landine

I did not get confirmation from operator for the payment’

Allow us to get back to you on this.

It takes 3 working days to get the status updated with the Biller.

Electricity

Try again once and then see the below-mentioned
  1. You can only pay the (exact) amount mentioned in the Bill.
  2. Make sure Bill due date has not passed
  3. Make sure you have entered correct bill details.

Gas

I did not get confirmation from operator for the payment

Allow us to get back to you on this.

It takes 3 working days to get the status updated with the Biller.

Electricity

Try again once and then see the below-mentioned
  1. You can only pay the (exact) amount mentioned in the Bill.
  2. Make sure Bill due date has not passed
  3. Make sure you have entered correct bill details.

Insurance

I did not get confirmation from operator for the payment

Allow us to get back to you on this.

It takes 3 working days to get the status updated with the Biller.

Electricity

Try again once and then see the below-mentioned
  1. You can only pay the (exact) amount mentioned in the Bill.
  2. Make sure Bill due date has not passed
  3. Make sure you have entered correct bill details.